FAQs

PAYMENTS AND ORDERS

We accept Shop Pay and Apple Pay in addition to debit or credit cards issued by Visa, Master Card, American Express, and Discover in the United States.

The card is pre-authorized when an order is placed to ensure that the order can be processed. This pre-authorization or “hold” is a non-monetary transaction that checks that the account is valid and has sufficient funds. The duration of this hold is solely up to the bank policy in place. We will not charge the credit card until the order has shipped.

To verify your order was received, a confirmation page with a valid order number will appear on the screen promptly after the order is submitted. An email with a copy of the order confirmation will also be sent to the email associated with the order. Be sure to check your spam folder, in case the order confirmation email was mistaken as junk mail.

If you are having problems placing your order, please reach out to our customer support at CustomerCare@LoopsandWales.com or call 1-855-655-8134. Customer support is available Monday through Friday, 7 AM until 4 PM Eastern Standard Time (EST).

Our website only allows one discount code per order.

Discount codes can be applied in the discount text field on the right-hand side of the checkout screen, below the items in your cart. Codes can be applied to full price items only.

Please reach out to our customer support at CustomerCare@LoopsandWales.com or call 1-855-655-8134.

While we cannot change an order after it has been submitted, we can assist you in the cancellation of the original order and the submission of a corrected new order. If the original order has already shipped before the cancellation, all packages contain a prepaid return label for convenient returns. Please reach out to our customer support team via Live Chat, email at CustomerCare@LoopsandWales.com, or call 1-855-655-8134. Customer support is available Monday through Friday, 7 AM until 4 PM Eastern Standard Time (EST).

An email with a copy of the order confirmation will be sent to the email associated with the order. Be sure to check your spam folder, in case the order confirmation email was mistaken as junk mail. If you are still having trouble receiving your order confirmation email, please reach out to our customer support team via Live Chat, email at CustomerCare@LoopsandWales.com, or call 1-855-655-8134. Customer support is available Monday through Friday, 7 AM until 4 PM Eastern Standard Time (EST).

In the rare event that part of the order is cancelled, you will only be charged for the product that has shipped.

Should you receive an order with an incorrect, damaged or missing item, we offer a 100% satisfaction guarantee. Please reach out to our customer support team via Live Chat, email at CustomerCare@LoopsandWales.com, or call 1-855-655-8134 for assistance. Customer support is available Monday through Friday, 7 AM until 4 PM Eastern Standard Time (EST).

We are required to charge sales tax in accordance with applicable state and local laws where Loops & Wales has operations and conducts business. We remit all taxes to the appropriate taxing jurisdictions.

DELIVERY AND SHIPPING

Standard
$3.99 on all orders, and free on orders of $35 or more.

2-3 Business Days
$12.00 on all orders, and $8.00 on orders of $35 or more.

UPS SurePost is used for most of the standard shipping orders. For UPS Surepost, UPS will pick up the order from the distribution center and deliver the shipment to your local post office. Then, USPS will make final delivery to your mailbox or door.

An email will be sent when the order has shipped with tracking details. If you haven't received the email yet, then the order is still pending. Be sure to check your spam folder, in case the order confirmation email was mistaken as junk mail.

Please allow 7-10 business days for product delivery to most U. S. addresses with standard shipping. Please allow 10-14 days for product delivery to APO and FPO addresses. Please allow 2-3 business days for expedited product delivery. Shipments to AK or HI can take up to 5 weeks for delivery. Since we use UPS SurePost, final UPS standard delivery may be handled by the United States Postal Service and Saturday deliveries may not be possible.

The tracking number will be included in an order shipment email or via text notification (if you have opted in).

No. loopsandwales.com only ships to addresses within the United States.

Can’t find your package? Please double check surrounding areas such as your porch, bushes, mailbox, etc. and ensure your neighbors haven’t received it by mistake.
If you still haven’t located the package in 4 business days, please reach out to our customer support team via Live Chat, email at CustomerCare@LoopsandWales.com, or call 855-655-8134 for assistance. Customer support is available Monday through Friday, 7 AM until 4 PM Eastern Standard Time (EST).

All packages are shipped from the distribution center located in Mount Airy, North Carolina.

RETURNS AND EXCHANGES

Please contact us at CustomerCare@Loops&Wales.com.com or call (855) 655-8134 for a return label. Please visit our Returns page for additional details.

While we cannot change an order after it has been submitted, we can assist you in the cancellation of the original order and the submission of a corrected new order. Please reach out to our customer support team via Live Chat, email at CustomerCare@LoopsandWales.com, or call 1-855-655-8134 for assistance. Customer support is available Monday through Friday, 7 AM until 4 PM Eastern Standard Time (EST).

CONTACTING US / CUSTOMER SUPPORT

Customer support can be reached via Live Chat, email at CustomerCare@LoopsandWales.com, or phone 1-855-655-8134. Customer support is available Monday through Friday, 7 AM until 4 PM Eastern Standard Time (EST).

Customer support is available Monday through Friday, 7 AM until 4 PM Eastern Standard Time (EST).